> ## Documentation Index
> Fetch the complete documentation index at: https://luma-clock.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Technical Support

> Help, troubleshooting steps, and support contact information for LumaClock.

If you have trouble changing styles, keeping the screen awake, rotating the clock, or using a display option, try the guidance below.

## Contact

* **Support email**: [superxsoft@foxmail.com](mailto:superxsoft@foxmail.com)
* **System requirements**: iOS or iPadOS 26.2 or later

Please include **LumaClock** in the subject line. We will make a reasonable effort to respond; response time can vary by issue complexity and time zone.

## What to include in a report

To help us diagnose the issue, include:

* your device model;
* iOS or iPadOS version;
* LumaClock version, shown in **Settings > About**;
* the selected clock style and color scheme, if applicable;
* whether the problem occurs in portrait, landscape, or both;
* the steps that led to the issue;
* any error message; and
* a screenshot or screen recording, if available.

## Frequently asked questions

### The buttons disappeared. How do I bring them back?

Tap an empty area of the clock screen. LumaClock hides its controls to keep the clock face clear; tapping the screen toggles them back on.

### Why is there no color-scheme button for this style?

Only selected styles provide alternate color schemes. When a style supports them, the paintbrush button appears in the lower-right controls. Styles without that button have a fixed appearance.

### Why does the display not stay on?

Open **Settings > System** and make sure **Keep Screen On** is enabled. Low Power Mode, device management policies, or the app no longer being active can still affect display behavior.

### How do I show seconds, the date, or battery level?

Open **Settings > Display**. Set **Time Display** to the hours-minutes-seconds option, then enable **Show Date** or **Show Battery** as needed.

### Why is the clock in the wrong orientation?

Use the orientation button in the lower-right corner to switch between portrait and landscape. If the interface does not update, close and reopen LumaClock, then try the button again.

### The ticking sound is not playing.

Tap the speaker button in the upper-left corner to enable it, then check that the device is not muted and that its media volume is audible.

### Will uninstalling LumaClock remove my preferences?

Yes. Style selection, color choices, and other LumaClock preferences are stored locally on the device and are generally removed when the app is deleted. Reinstalling the app may start with the default settings.